Key Products

Compliance Software

Symplr’s Compliance Software is a robust platform that enables healthcare organizations to effectively manage regulatory and compliance requirements. It automates compliance tracking, documentation, and reporting, ensuring that facilities adhere to industry regulations, such as HIPAA, OSHA, and CMS guidelines, while minimizing the risk of non-compliance penalties.

Credentialing Software

Symplr’s Credentialing Software simplifies the often complex and time-consuming process of provider credentialing and privileging. It offers a centralized system for verifying qualifications, licenses, and certifications, enhancing the onboarding process and ensuring that healthcare professionals meet all necessary requirements to deliver safe and high-quality care.

Vendor Credentialing Software

This product streamlines the management of vendor and contractor relationships within healthcare facilities. Symplr’s Vendor Credentialing Software allows organizations to track and verify vendor compliance, ensuring that suppliers adhere to necessary healthcare standards, regulations, and safety protocols, while also reducing potential risks and liabilities.

Provider Enrollment Software

Symplr’s Provider Enrollment Software facilitates the enrollment and management of healthcare providers with insurance plans and payers. It simplifies the application and enrollment process, reducing administrative burdens, and accelerating the revenue cycle by ensuring providers are properly enrolled and credentialed with insurance providers.

Customer Insights

Symplr, a leader in healthcare compliance and credentialing solutions, has garnered impressive reviews and ratings from users in the healthcare industry. With a 3.6/5 rating on G2 and a commendable 3.7/5 rating on Capterra, the company has consistently demonstrated its commitment to excellence.

Clients have applauded the organization for its exceptional customer service and support. Their suite of software solutions, including Compliance Software, Credentialing Software, Vendor Credentialing Software, and Provider Enrollment Software, have proven invaluable in helping healthcare organizations navigate complex regulatory requirements and streamline their operations effectively.

Symplr’s dedication to enhancing compliance, credentialing, and operational efficiency has earned praise from healthcare providers who have seen tangible improvements in their processes. Their comprehensive solutions empower healthcare professionals to provide safer, higher-quality care while reducing administrative burdens.

Symplr’s impact extends beyond its software; it plays a pivotal role in advancing the healthcare technology sector. The company’s commitment to innovation-driven healthcare and collaboration with industry partners and experts is commendable. Through these strategic initiatives, Symplr continues to drive positive change in the healthcare industry.

In summary, Symplr’s outstanding reviews and commitment to excellence make it a trusted partner for healthcare organizations seeking to enhance compliance, credentialing, and operational efficiency. Their dedication to innovation and collaboration underscores their influential role in shaping the future of healthcare technology.

Statistics

• Founded: 2006


• Number of employees: 1000+


• Number of customers: 5000+


• Healthcare staff impacted by solutions: 5 million+ 


• Reduction in time spent managing contracts: 60%


• Reduction in potential penalties: 90%


• Reduction in time too reimbursement: 75%

Rating and Commentary

Symplr’s exceptional leadership team is at the forefront of driving innovation and catalyzing transformative change within the healthcare technology sphere. Led by CEO BJ Schaknowski and his outstanding team, the company showcases an unwavering commitment to empowering healthcare practices and professionals, firmly establishing itself as a prominent force for positive change in the healthcare industry.

Backed by a diverse group of dedicated investors, Symplr is well-positioned for continued growth and triumph. With esteemed investors such as Clearlake Capital Group, Goldman Sachs and Landmark Partners in its corner, the organization benefits from abundant resources and industry expertise. These investors not only provide crucial financial backing but also offer invaluable guidance and mentorship to healthcare practices and professionals.

While other companies such as NContracts LLC, LogicGate Inc and Verminder Inc may operate in similar sectors, Symplr’s unique approach, collaborative ethos, and comprehensive support programs set it apart from the competition. The company’s robust partnerships with renowned academic institutions, research organizations, and industry leaders have paved the way for a thriving innovation ecosystem, nurturing groundbreaking healthcare technology solutions.

As the premier hub for healthcare technology innovation and entrepreneurship, Symplr is well-poised to lead the charge in pioneering healthcare advancements and contributing to the evolution of cutting-edge technologies, solidifying its position as an industry leader for years to come.

Symplr's Video

Key Executives

BJ Schaknowski, CEO

BJ Schaknowski is a seasoned veteran in the software industry, boasting an impressive track record of over 25 years in leadership roles spanning various operational functions. Before assuming the role of CEO at Symplr, BJ distinguished himself as the Chief Sales & Marketing Officer at Vertafore, the global leader in insurance technology solutions. His professional journey also includes a four-year tenure at LexisNexis Software Solutions, where he steadily progressed to become the Senior Vice President for Marketing, Sales & Services. Throughout his earlier career, BJ held pivotal senior and global leadership positions at renowned organizations like CA Technologies, Intuit, and Sage Software. His commitment to delivering balanced value and favorable outcomes for employees, customers, and shareholders is a hallmark of his leadership style. 

Jeffrey Peterson, Chief Technology Officer

With over two decades of experience exceeding 25 years, Jeffrey has honed his expertise in crafting commercial software solutions tailored for the workforce management sector. Currently, he serves as the CTO of Symplr. During the last 20 years, he has played a pivotal role in guiding engineering teams specializing in the development of solutions spanning time and attendance, staff scheduling, and payroll & HR domains. Over the course of his career, Jeffrey has cultivated a robust skill set encompassing leadership of engineering teams, the management of engineering organizations, and the creation of top-tier software solutions.

Nicole Rogas, President

Nicole’s journey in healthcare commenced at ProServices, Inc. across 19 remarkable years, she traversed various roles within the organization, from Solution Engineer to Sales Executive, Vice President, SVP, and ultimately Chief Commercial Officer, responsible for fostering growth and enhancing the customer experience. Her latest chapter brings her to Symplr, where she collaborates with a dynamic, fast-paced team dedicated to streamlining healthcare operations and enhancing outcomes. As President, she and her team bear the responsibility of propelling Symplr’s growth strategy and elevating the overall customer experience. Her oversight extends to Sales, Client Success, Support, Services, Revenue Operations, and Credentialing Operations teams.

Kristin Russel, Chief Marketing Officer

With over 25 years of distinguished marketing experience, Kristin has led businesses of varying scales, ranging from startups to multi-billion dollar enterprises. Her unwavering passion lies in spearheading innovation, nurturing brands, and igniting demand within B2B markets, with a pronounced focus on the healthcare technology sector. In the role of Chief Marketing Officer at Symplr, Ms Russel’s purview extends across all facets of marketing, encompassing product, solutions, brand management, communications, operations, and business development. She harness’s her extensive expertise to strategically position and launch transformative technology, orchestrate agile and forward-thinking marketing strategies, and cultivate revenue streams and avenues for growth. Furthermore, Kristin’s commitment to fostering women in leadership is evident, as she holds a coveted place among the top 110 women in MedTech, as recognized by Beckers Hospital Review. 

Organizational Insights

Symplr boasts an impressive Glassdoor rating of 3.5, with 65% of its employees expressing a recommendation for the company among their peers. Furthermore, a noteworthy 79% of the workforce approves of the leadership provided by CEO BJ Schknowski.

The company’s culture stands as a formidable cornerstone, profoundly resonating with its employees. Symplr places a strong emphasis on fostering innovation and supporting its workforce, creating a collaborative and energizing work environment. Here, individuals find not only motivation but also genuine appreciation for their contributions. A distinctive highlight is the commitment to work-life balance, granting employees the flexibility to work remotely under the guidance of a supportive leadership team. This understanding and supportive leadership, combined with performance-related benefits, significantly enhance employee satisfaction and well-being.

Going above and beyond, the company offers an enticing array of perks and benefits designed to prioritize employee welfare. This encompasses competitive compensation packages, serving as a testament to the company’s commitment to recognizing and rewarding talent. Additionally, the organization makes substantial investments in professional development programs and mentorship initiatives, reinforcing its dedication to fostering employee growth.

What truly sets Symplr apart is its inclusive culture, where diversity thrives and is celebrated. The company highly values individuals from diverse backgrounds and experiences, creating a vibrant tapestry of perspectives. This inclusivity cultivates a nurturing environment where employees can genuinely excel, both on a personal and professional level. All this is proven by the employee’s eating the company in the Top 5% for work culture, retention and compensation. 

In summary, Symplr’s organizational culture serves as a vibrant ecosystem that nurtures innovation, promotes collaboration, and champions inclusivity. The extensive range of perks and benefits vividly reflects the company’s unwavering commitment to enhancing the well-being and development of its workforce, making it an enticing and rewarding workplace for aspiring professionals within the healthcare sector.

Board Members

Kevin Kemmerer

Kevin Kemmerer brings an impressive wealth of 30 years of software expertise to Brightly. His journey with the company began in early 2020 when he joined as an Operating Executive, eventually assuming the role of CEO in July of the same year. Notably, Kevin holds a position on the board of Symplr, a prominent Healthcare Compliance + Credentialing company. In addition to his corporate commitments, he volunteers with the Ben Franklin Technology Partners in Philadelphia, a non-profit organization dedicated to job creation. Kevin played a pivotal role in the launch of Kennet Capital in the US, Broadview’s growth-stage venture capital fund. In addition to his executive roles, Kevin is an active member of Clearlake Capital’s Executive Council, collaborating with the leadership teams of Clearlake’s software portfolio companies to enhance performance and unlock value.

Pedro Vaz

In 2010, Pedro became part of Charlesbank, transitioning from his role as an Associate at McKinsey & Company, where he specialized in various business sectors. Before that, he served as a business analyst at McKinsey & Company and was an active member of its operations practice. Presently, he serves as a respected board member of Symplr. 

Hiren Mankodi

In 2018, Hiren joined Charlesbank, assuming a key role in co-leading the firm’s technology investments. Prior to this, he held the position of Partner at Pamplona Capital, where he co-led a notable $1 billion technology-focused fund, investing across various sectors, including cloud computing, cyber security, healthcare technology, and software. His career journey includes a noteworthy 12-year tenure at Audax Private Equity, culminating as Managing Director, where he oversaw investments in application software, infrastructure software, technology-enabled services, and industrial technology companies. Earlier in his professional journey, Hiren made significant contributions at Highland Capital Partners and Accenture. He actively contributes to the community as a member of the New England Advisory Board for Jumpstart and as a Board member for Symplr and Roca. Additionally, he serves as a member of the Supervisory Board and holds the role of Chair of the Audit Committee for Trivago (NASDAQ: TRVG).

Ryan Carroll

In 2000, Ryan became a member of the Charlesbank team, following his tenure at LEK Consulting. During his time at LEK, he concentrated on corporate strategy and private equity projects. Ryan actively contributes to the community as a member of the Board of Trustees of Boston Medical Center, the largest safety net hospital in New England. He is also a reputable board member of Symplr.

Investors

Clearlake Capital Group

Established in 2006, Clearlake Capital Group, L.P. operates as an investment firm with an integrated approach encompassing private equity, credit, and related strategies. Guided by a sector-focused strategy, the firm seeks collaborative partnerships with seasoned management teams, offering patient, long-term capital to dynamic businesses that stand to benefit from Clearlake’s operational improvement approach, known as O.P.S.®. Clearlake’s primary sectors of interest include technology, industrials, and consumer-focused businesses. Currently, Clearlake manages assets exceeding $70 billion, and its senior investment principals have played pivotal roles in leading or co-leading over 400 investments. Headquartered in Santa Monica, CA, the firm also maintains affiliates in Dallas, TX, London, UK, and Dublin, Ireland.

Goldman Sachs Asset Management

By merging conventional and unconventional investment strategies, Goldman Sachs offers clients worldwide a committed partnership with a steadfast emphasis on sustained long-term performance. As the core investment division within they provide investment and advisory solutions to the foremost institutions, financial advisors, and individuals globally. Leveraging their extensive interconnected global network and customized expert insights, the organization manages the oversight of assets totaling more than $2 trillion worldwide as of March 31, 2023. Their unwavering dedication to the clients’ success fuels their pursuit of enduring relationships founded on conviction, sustainable results, and mutual prosperity over time.

Partners Group

Partners Group stands as a prominent and independent investment firm, deeply committed to the realm of private markets. Their unwavering dedication is reflected in complete alignment with their clients, offering tailor-made solutions to a diverse clientele that includes institutional investors, sovereign wealth funds, family offices, and private investors on a global scale. The company’s expansive team comprises over 1,800 professionals, including a cadre of more than 550 experts specializing in private markets investments. They operate across 20 offices worldwide, underpinned by the profound experience and knowledge of their local teams, forming the cornerstone of their global presence.

Key Milestones

• Symplr’s Dee Donatelli recognized with the George R. Gossett Leadership award in August 2023 


• Symplr’s Chief Nursing Officer Karlene Kerfoot honoured with the DAISY Foundation’s Lifetime Achievement Award in August 2023 


• Symplr appoints Hugo Doetsch as Chief Financial Officer in July 2023


• Symplr achieves HITRUST risk-based certification for three products, demonstrating the highest level of information protection in June 2023 


• Symplr’s Provider Data Management SaaS offering wins 7th Annual MedTech Breakthrough Award and Stevie Award in May 2023


• Symplr launches product suites at HIMSS23 supporting hospitals’ operational requirements and mission-critical workflows in April 2023


• Symplr Purchased GreenLight Medical, Leading Provider of Healthcare Supply Chain Management Software in March 2022

News and Press Releases

• May 2023: Symplr spearheads sweeping pledge to advance healthcare operations (Read)


• April 2023: Symplr Customer Cone Health to present on digitizing the peer review process at HIMSS 2023 (Read)


• December 2022: Symplr and Universal Background Screening renew partnership to streamline healthcare Recruiting, background checks (Read)


• November 2022: symplr’s 2022 Compass Survey of Health System CIOs reveals operational inefficiencies and technology-led opportunities for 2023 (Read)

Competitors

NContracts LLC

Ncontracts delivers integrated risk management and lending compliance software to a rapidly growing customer network comprising more than 4,000 financial institutions, fintechs, and mortgage companies across the United States. Their robust offering combines cutting-edge software with top-tier services, empowering financial institutions to successfully attain their risk management and compliance objectives. This integrated, user-friendly cloud-based suite spans vendor risk, organizational risk, audit risk, and lending compliance management. Notably, the company has achieved recognition as one of America’s fastest-growing private companies on the prestigious Inc. 5000 list for the fourth consecutive year.

LogicGate Inc

LogicGate provides cutting-edge risk management technology that empowers organizations to proactively revolutionize their approach to risk on an enterprise scale. Recognizing that risk management is a collaborative endeavor, they have introduced the Risk Cloud Platform®, an exceptionally agile and cooperative Governance, Risk, and Compliance (GRC) solution. Risk Cloud® can swiftly adapt to evolving business landscapes, confidently innovate and establish new processes as needed, and foster collaboration on risk matters throughout the entire organization. It offers a holistic perspective on risk across the enterprise that transcends the limitations of isolated solutions. 

Venminder Inc

Venminder stands as an industry-acknowledged leader in the realm of third-party risk management solutions. With an unwavering focus on this critical domain, the company has emerged as the preferred partner for comprehensive software solutions, top-tier assessments of vendor controls, certified subject-matter expertise, and educational resources. Venminder’s platform serves as a centralized hub for executing a robust third-party risk management program. It equips users with the capacity to store documentation, seamlessly onboard vendors, monitor contracts, oversee SLAs, facilitate questionnaires, manage due diligence and oversight, conduct risk assessments, establish workflows, generate reports, and much more. The company’s assessments, conducted by a team of qualified experts encompassing CISSPs, CPAs, financial risk analysts, paralegals, and other specialists, are readily accessible in an online library. 

ViClarity Co

ViClarity has earned acclaim as a leading provider of governance, risk, and compliance (GRC) management software solutions, particularly catering to highly regulated sectors like healthcare, insurance, and financial services. Organizations, regardless of their scale, rely on their cutting-edge GRC tools to elevate and streamline their risk and compliance operations. As a technology-driven entity with a longstanding commitment to simplifying GRC processes, ViClarity serves diverse industries.

Corporate Responsibility

Symplr’s unwavering commitment to corporate responsibility is exemplified by their longstanding partnership with the DAISY Foundation. This collaboration is a source of great pride and humility for Symplr, as it allows them to align with a profoundly meaningful cause. Through this association, Symplr has had the privilege of working alongside an organization that symbolizes the highest recognition for nurses, an honor deeply cherished by their many customers.

Symplr’s dedication to corporate responsibility seamlessly integrates with their overarching mission to positively influence the healthcare system. Fundamental to their business ethos is an unswerving commitment to integrity, strict adherence to regulatory standards, and a commitment to transparent interactions with all stakeholders, including partners and clients. This commitment to ethical practices and accountability is prominently reflected in Symplr’s Privacy Policy, where they place paramount importance on safeguarding sensitive health information and respecting individual data preferences.

Symplr’s approach to data privacy mirrors their profound respect for individual privacy rights and their commitment to empowering clients in the management of their personal information. The cornerstone principle of informed consent guides their data collection and handling processes across their comprehensive programs and services. Throughout a client’s engagement with Symplr’s offerings, meticulous attention is given to providing comprehensive information regarding data usage and storage.

Furthermore, Symplr highly values the autonomy of their clients and partners, offering them the flexibility to withdraw their consent with reasonable notice. Upholding ethical standards and ensuring transparency in all operational facets are values deeply ingrained in the company’s culture, with an unwavering focus on the privacy and security of personal information. Even when featuring customer testimonials, comments, or other content on their website that may contain personal details, such as names, practice names, locations, job titles, and more, Symplr diligently seeks explicit consent from the individuals involved.

Symplr’s steadfast commitment to data security extends to their full compliance with HIPAA regulations. Their data hosting cloud undergoes annual HIPAA audits, consistently achieving 100% compliance with the OCR Audit Protocol. This cloud-based system ensures data remains secure, even in the face of unforeseen challenges such as computer failures or adverse weather conditions. By embracing a cloud-based approach, Symplr effectively mitigates vulnerabilities associated with physical files, thereby significantly enhancing security.

Regardless of the Electronic Health Record (EHR) system in use, Symplr emphasizes the imperative for healthcare providers to prioritize patient privacy and rigorously adhere to necessary security measures. Symplr serves as a guiding force for covered entities, facilitating HIPAA compliance concerning the utilization of Protected Health Information (PHI) in EHR systems. Through these multifaceted initiatives, Symplr actively fulfills its corporate responsibility, propelling healthcare advancements, and creating a meaningful impact within the industry.