Seattle-based BirchAI, a startup launched in June 2020 by CEO Kevin Terrell, CTO Yinhan Liu, and COO Sumant Kawale, has announced its acquisition by Denver-based health-tech company Sagility. BirchAI, which specializes in building software to streamline customer support for healthcare companies, utilizes natural language processing to analyze phone conversations between customers and representatives, generating summary documents to enhance employee efficiency and ultimately improve patient satisfaction. Spun out of Seattle’s AI2 Incubator in 2021, BirchAI had previously raised $3.1 million in seed funding in January 2022, with investors including Radical Ventures, Flare Capital Partners, Washington Research Foundation, and AI Grant.
The acquisition marks a strategic move for Sagility to expand its analytics and automation-backed healthcare engagement services for large national payers, Blues plans, regional payers, health systems, medical devices, and other healthcare providers. With more than 34,000 employees across five countries, Sagility aims to leverage BirchAI's expertise to enhance its offerings and further solidify its position in the healthcare technology sector, providing innovative solutions to address the evolving needs of the industry.
