Accolade is Bringing Full Concierge, Healthcare Service to Patients

Finding the right doctor is often about trial and error. Luckily, healthcare technology company, Accolade, is trying to take some of the legwork out of choosing the best healthcare providers for patients and employers. The company’s new service gives users access to data on millions of healthcare providers, married with on-hand personalized nurse and health assistant advisors.

Accolade expanded its healthcare platform following its recent acquisition of MD Insider. Founded in 2012, the Santa Monica, CA-based healthcare startup was valued at $36 million in 2015. The second healthcare company acquisition for Accolade—the first was konciergeMD in 2014—the terms of the MD Insider acquisition were not disclosed.

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The Accolade Total Care platform pulls together MD’s comprehensive database of 13 billion insurance companies’s claims and other systems, partnered with a team of nurses and health assistants to help users pick the best providers for general or chronic care needs. Overall, the Accolade team is a healthcare concierge and point of contact for patients and employers, offering personalized assistance to more than 1.5 million users.

"Healthcare is at the top of our nation's discourse for good reason—costs are unsustainable for both companies and their employees, and finding the best doctor and the best care is still a struggle,” said Rajeev Singh, Accolade CEO, in a recent company statement. “This is precisely why employers are turning to Accolade. The enormous complexities of healthcare require the very best doctors, nurses, health assistants, pharmacists, behavioral health clinicians and specialists working together to solve health and benefits challenges—and that's what we're all about.”

The company recently picked up Seattle Business Magazine’s Technology Impact Award, MedTech Breakthrough’s Best Overall Connected Healthcare Solution  for its multi-channel approach to member support, and the Ernst & Young "Entrepreneur of the Year Award.”

In late September, Accolade also announced that it would be opening a new Health Assistant Center at its new Seattle office this fall, which opened hundreds of new positions for clinicians and other professionals across the company. As part of its expansion in Seattle, specifically, the company also added former Microsoft executive Peter Klein to the company’s board of directors. In addition to its Philadelphia headquarters and Seattle location, the company has offices in Plymouth Meeting, PA and Scottsdale, AZ.